Standard and Premium self-serve plans are managed through Stripe. Use this article for plan changes, token purchases, cancellation, and billing support.
Manage a subscription
- Open Settings.
- Select Billing.
- Review Billing Overview, then select View Plans.
- On the pricing page, select the available plan action, such as Choose Standard, Choose Premium, Upgrade to Premium, or Change to Standard.
- Return to Polka Codes and check the visible subscription state after Stripe closes.
Billing updates may take effect after Stripe confirms the payment or subscription change.
Buy wallet tokens
- Open Settings.
- Select Billing.
- Go to Buy Tokens.
- Choose a token pack and quantity.
- Complete checkout in Stripe.
- Return to Polka Codes and check Token Wallet.
If a token purchase is still pending, refresh billing after a short wait. Contact support if the balance does not update after Stripe confirms payment.
Cancel or get billing help
Use Manage in Stripe for self-serve cancellation, invoices, and other subscription actions. When the hosted Stripe fallback is shown instead, use Open Stripe Billing. If Stripe does not show a cancellable subscription, the cancellation remains pending, or the portal does not return to Polka Codes correctly, email support@polka.codes for billing support.
When you contact support, include the email address for your Polka Codes account, the plan shown in Billing Overview, what you were trying to do, about when it happened, and any visible error or return message.
Keep payment details safe
Stripe processes payment details for paid features. Do not send payment card numbers, private keys, access tokens, or unrelated sensitive data in a support request.