Use chat to ask for Polka Codes product support or to create a support ticket when self-service guidance is not enough.
What support can help with
- Account and sign-in questions.
- Billing, cancellation, payment, and subscription questions.
- Usage, quota, and token wallet questions.
- Workflow failures and product behavior questions.
- Requests for human follow-up.
Support is not the right workflow for repository edits, pull request work, GitHub issue work, shell commands, or general coding tasks. Use the normal workspace request flow for those tasks.
Create a support ticket from Workspace
- Open Workspace.
- Ask for product support or ask to create a support ticket.
- Provide the support message and preferred contact when asked.
- Review the confirmation message.
- Confirm ticket creation.
When a ticket is created, chat shows the ticket ID and the preferred contact support will use.
What context a ticket can include
A support ticket can include your account identity, the current page, selected repository, recent relevant workflow, support message, and preferred contact. This helps support understand the problem without asking you to repeat the visible context.
What not to include
Do not include secrets, access tokens, private keys, payment card numbers, or unrelated sensitive data. Share only the context needed for support to understand the issue.
For direct account, billing, cancellation, or product support, ask for support in chat or email support@polka.codes.