Last reviewed 2026-06-14
Polka Codes support requests cover app support, account questions, billing questions, usage and quota questions, workflow failures, product help, and requests to contact support.
When the support workflow creates a ticket, it can include trusted session identity plus bounded context such as the current route, active repository, active workflow, summary, urgency, category, preferred contact, and details.
Do not include secrets, access tokens, private keys, payment card numbers, or unrelated sensitive data in a support request. Share only the context needed for support to understand the problem.
Billing-specific cancellation or payment help can also use support@polka.codes from the billing settings surface.
supportticketcontactaccountbillingworkflow